Client-focused approach reaps rewards for Olympia London Conference Centre

11 May 2015

Olympia London Conference Centre’s award winning reputation for customer service has been further consolidated as ratings given by clients have come in at 87%. The team’s focus on putting the client first, right through from confirmation of their conference to execution, as well as a raft of venue refurbishments and brand new services, shone through in results collated by independent auditors, HowNow Consulting, for ten conferences held in this first quarter of 2015.

“We are really pleased with these results. They show the focus we’ve made on introducing new facilities for the customer, as well as our continued drive to perform highly in our delivery and support of conferences, are being noticed,” commented Head of Conferences Sarah Elton-Wall. “This is also particularly encouraging for the next 12 months which will be our busiest at 26% growth in bookings.”

New services and venue features designed to improve the customer and client experience include refreshed and modern new organiser suites and free WiFi. Complimentary plasma screens are now offered to enhance the arrival experience for visitors and bespoke costings packages deliver clients better value for money, whatever the size or scope of their conference.

Olympia London Conference Centre is the current trophy holder for Best Customer Service as voted for at Conference Awards 2014. It has recently been nominated as Finalist in the same category as well as for Best Conference Venue, ahead of the awards ceremony in July.

Notes to Editors

About Olympia London Conference Centre
Set across one floor, capable of seating 449 delegates in a purpose built auditorium, Olympia London Conference Centre offers 1,768m2 of exhibition and break out space. Recent investment has resulted in newly configured facilities designed to give a better workflow for delegates and a major IT investment keeps meeting planners and guests up to speed with the omnipresence of online working. Its customer service teams are award winning, most recently winning Best Conference Venue Customer Service at the 2014 Conference Awards.

The conference centre is one of Olympia London’s seven spaces. More than an exhibition venue, conference centre and live-event space, the venue is an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment.

Hownow Consulting
Hownow Consulting is a management development and business strategy consultancy which focuses on developing leadership skills, commercial and communication skills and research and strategy for business-to-business clients.

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For further information please contact:
Belinda Liversedge, Communications Manager, Olympia London
Belinda.liversedge@olympia.co.uk / (0)20 7598 2777
www.olympia.co.uk