Olympia London Conference Centre’s event management team has gained an outstanding 93% rating in customer services to event organisers. The score is the average rating for customer service performance at the Conference Centre for Q1 and Q2 of 2014 and is the latest in a series of positive results for the venue. Not only did the Olympia Conference Centre win Best Conference Venue – Customer Service at the Conference Awards in June, but it has also been named Finalist in the category for Best UK Conference Centre for the Conference & Incentive Travel Excellence Awards.
Gillian Kiamil, Halls Director Olympia London, commented: “We are delighted with the recognition our teams and venue are getting for their hard work and dedicated customer service. Winning awards are an important, visible demonstration of all the behind-the-scenes hard work from our brilliant teams and people, while our consistently high scores in post event research from organisers is further proof of the care we give each client.”
Sarah Elton-Wall, Head of Conferences Olympia London, commented: “It’s great to have recognition of the considered approach that goes into managing every event and client relationship. We are thrilled with our nominations and high customer service rating which is in line with previous results.”
Results for Best UK Conference Centre at the C&IT Excellence Awards will be revealed at a ceremony on Friday 19 September. The awards are some of the most competitive in the events industry, designed to acknowledge best practice in the creation, planning, production and management of events within B2B sectors.
The positive results are mirrored by growth in bookings for the venue with a projected increase of 26% in events currently planned at the Olympia London Conference Centre for 2015. Effective customer service is a key contributor to the business’ continued growth, with repeat business accounting for a significant proportion of events contracted.
Notes to editors
Customer service feedback from event organisers on Olympia London Conference Centre was audited by independent industry consultancy, Hownow consulting. The company analysed feedback from organisers given as a percentage rating for customer service experienced at events over the first year half of 2014.
About Olympia london Conference Centre
Olympia London Conference Centre is an exceptionally versatile venue for between 250 and 449 delegates, providing flexible facilities on a single floor ideal for a range of events including conferences, training seminars, award ceremonies, presentations, press conferences and product launches. It is a purpose built conference facility with auditorium, reception, exhibition area, break-out rooms, all on one level.
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For further information please contact:
Belinda Liversedge, Communications Manager, Olympia London and Earls Court
Belinda.email@example.com / (0)20 7370 8838