eForce Senior Sales Manager 

Olympia Events is a world-famous venue and we’re going through exciting changes. With that exciting change comes plenty of opportunities. We’re looking for an experienced account manager to join our fast-paced team who can spot and act on these opportunities, deliver great customer experiences, and drive forward our brand as a market leader of excellence.

What you will be doing:

You will maintain and expand relationships with large organisers and other assigned events to achieve increased loyalty and revenue growth. You will be responsible for driving the annual sales budget and business analytics alongside leading and managing all sales operations, overseeing the activities of the sales team. 

Key responsibilities:
  • Play a strategic role in building creative sales strategies that are focused on consumer satisfaction and revenue generation for the business
  • Conduct reviews of existing sales strategies in order to identify areas of improvement before working with the Head of eForce and IT to create robust and innovative new strategies that add value
  • By understanding the market and competitive environment, conduct research and perform analysis on the performance of the sales team ensuring prompt delivery and accuracy of daily/weekly/monthly/quarterly reports to the Head of eForce & IT
  • Assess the amount of resources required by the team in order to achieve optimal performance, leading to financial benefit for the business. Track sales activities and create reports for use in strategic decision making
  • Prepare an annual revenue budget to be submitted to the Head of eForce & IT for review and approval
  • Line manage the sales team, monitoring their performance and providing support, mentoring and guidance where required
  • Process orders via Ungerboeck, field calls from customers and process payments
  • Develop and build successful and lasting relationships with customers and external partners to build the profile of eForce
  • Develop and maintain knowledge of consumer, competitor, and market trends. Stay up to date with industry best practices and standards and keep the department in line with the latest trends to give the business a competitive edge
We need someone who has:
  • Strong customer service experience
  • IT skills: Word, Excel, e-mail, Internet, data entry
  • Ungerboeck/Momentus experience desirable
  • Excellent verbal and written communication skills
  • Excellent time management skills and able to work in a pressurised environment and meet tight deadlines. 
  • Excellent communication and interpersonal skills. 
  • Highly organised and efficient with excellent attention to detail. 
  • Ability to analyse situations quickly and respond to those seeking advice/guidance. 
  • Ability to present information to a wide range of audiences. 
  • A self-starter with a positive, enthusiastic attitude 
  • Highly proficient in MS Office software.
  • Willingness to work unsociable hours when required e.g. weekend work, late nights.
What are the benefits?
  • Competitive salary
  • Discretionary company bonus (subject to company performance and Executive decision)
  • 28 days holiday
  • Contributory pension
  • Private medical and dental plans*
  • Life insurance*
  • Staff support services

*After 3 month probation

To apply, email hr@olympia.london quoting ‘eForce Senior Sales Manager’ in the subject line with your CV and a brief covering note that explains your current situation and why you’re right for this role.

Closing date 12th May 2024

About Olympia London

Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. 

Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. 

Olympia Events is undergoing a period of innovative and exciting change. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/ .  

Olympia Events is part of ASM Global which is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, ASM Global operate and invest in the world's most important stadiums, arenas, convention centres and theatres, including entertainment districts and mixed-use developments.