Visitor Frequently Asked Questions
Get an answer to popular questions below...
Q: I am visiting an event this week, and wondered if you have a cloakroom where I can store my coat or luggage during my visit?
A: Olympia London does have cloakrooms available on a first come first served basis during the shows that costs £1 per item, £2 for larger bags and suitcases and can normally be found in the main entrance to the show.
Q: Do you have onsite parking available?
A: Yes, we recommend you pre-book your parking space before you visit Olympia London as spaces are limited. You can pre-book parking through our website here. If you have not booked a space within 24 hours of your visit, there will be a limited amount of spaces available on the day that come on a first come first served basis.
If you're visiting a concert at the venue, there will be parking available on the day on a first come first served basis. The spaces costs £20 per car. For more information click here.
Q: What are the opening times for my event?
A: Please check event pages on the Olympia London website ahead of your visit to see the specific opening times. Opening times for concerts are at 6pm unless stated otherwise.
Q: Will i get my bag searched?
A: Yes, we will carry out bag searches for your safety. We advise you don't bring a bag where possible to ensure you entry into the venue is as quick and safe as possible. For a list of items, please visit here.
Q: How much does it cost to park at the venue?
A: The cost of parking varies depending on how long you are staying for. It is more cost effective to pre-book your parking if you are planning to stay a full day. Click here for more information and our parking tariffs.
Q: Can I park a van or lorry in the carpark?
A: Yes, we do have spaces for lorries and vans though they are limited and it is recommended to pre-book your slot to guarantee your space.
Q: Is the venue wheelchair friendly?
A: Yes, Olympia London is accessible by wheelchair. Wheelchairs can be hired from the venue if needed. For more information on access visit here.
Q: Is parking available for coaches?
A: Unfortunately we don’t offer coach parking at the venue. The nearest coach parking facility is Wembley.
Q: I’d like to enquire about holding an event at Olympia London?
A: You can make an enquiry through our website here. If we can help, our team will respond to you as quickly as possible.
Q: I'd like to enquire about exhibiting at one of the events held at Olympia London?
A: You will need to contact the specific show organiser directly regards exhibiting. They will be able to provide further information relating to costs and operations. You can find their contact details on the individual event page in the What's On section of our website.
Q: Are you allowed to bring dogs into the exhibition area?
A: Guide dogs are welcome in the venue however other pets will not be allowed access.
Q: What is the best way of getting to the venue?
A: We have a dedicated train station next to the venue, Kensington (Olympia), and we are walking distance from West Kensington and Barons Court underground stations. To plan your journey visit here.
Q: Do you have ATM’s?
A: Yes we have several ATM's in the entrances to the venue. There is also an ATM opposite Kensington (Olympia) train station.
Q: Where can I claim my lost property?
A: Please contact us via email@example.com and we'll be able to help.
Q: Is there WiFi?
A: Yes there is Free Visitor WiFi onsite.
Q: How do I buy tickets or register for an event?
A: This depends on the event, so please check the specific event in the What’s On section of our website. This will give you further ticket information specific to individual events.
Q: Is there food and drink available at Olympia London?
A: Yes, there are plenty of options available inside the venue and in the surrounding area. Check out our Food and Drink guide for more information here.
Q: When is the office open?
A: Office operating hours are 09:00-17:30 Monday - Friday.
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